Frequently Asked Questions
How can I get a MYPAY account?
You just need to download the MYPAY application and register. The app be available soon.
Where can I download the MYPAY app?
You can download the MYPAY app from 'Play store' for Android and 'Apple store' for iOS.
What do I need to register for a MYPAY account?
You need your ID, phone number and address.
What do I need to do in order to start using MYPAY services?
You need to deposit digital money in your phone.
How do I top up digital money in my phone?
You go to one of our MYPAY agents and transfer your money on your MYPAY account.
What can I do with the MYPAY account?
You can easily transfer money through social media and mobile payment.
Where can I cash out from the MYPAY account?
You can use all MYPAY agents to cash out.
How long does it take to transfer money with the MYPAY account?
It takes less than 1 minute.
How do I know if the money has been transferred?
You can easily check your transaction history.
Do I need a bank account in order to open a MYPAY account?
No, a bank account is not necessary for opening a MYPAY account.
Do I need to have a smartphone and internet access to use the MYPAY app?
Yes, you need a smartphone and internet access to use the MYPAY app.
Will the person I am sending money to receive a notification?
Yes, the person will receive a notification.
Is there a limit on the amount per transaction I can do?
Yes, the limit is 50,000MMK per transaction and 200,000MMK per day for P2P.
How can I change my passcode?
You just have to enter the MYPAY app menu and change the passcode.
Customer Service Issues
Who can I contact if I need any assistance with the MYPAY app?
(For Example: Change of mobile number, Stealing of smartphone, Forgetting of passcode, Over/Underpaying a transaction, Sending money to a wrong or old number)
Just contact the MYPAY customer service!
How safe is my money using MYPAY?
It is a 100% safe. Our mobile wallet provider has had zero fraud in 15 years operations.
Can anyone else access my money?
No, unless they know your passcode.